Consumer Protection, A Common Priority!

Consumer Protection, A Common Priority!

Fri, 29.06.2018 - 16:15


A new, EU funded project on Strengthening Consumer Protection in Turkey started today, 29 June 2018. Ambassador Christian Berger, Head of EU Delegation to Turkey, and Minister of Customs and Trade, Bülent Tüfenkçi, marked the opening of the project in an event in Ankara. The € 1.8 million project is financed under the EU's Instrument for Pre-Accession (IPA-II). It aims at strengthening consumer protection through improved enforcement, better communication and increased awareness among key stakeholders, such as economic operators, consumers and consumer organisations, consumer courts and arbitration committees and public authorities.

The Technical Assistance for Strengthening Consumer Protection project, which is to be implemented by the Turkish Ministry of Customs and Trade, is expected to provide consumers with better access to information about their rights and about the means of recourse available.

The project will strengthen the capacity of consumer arbitration and consumer judiciary systems in Turkey, including the Court of Cassation and the related chambers for a simple, fair, effective and accessible out-of-court settlement procedure for consumers. A new strategy on consumer policy will increase the engagement of civil society organisations and the private sector in policy-making. Traders will be made aware of their duties and obligations and the rights legally prescribed for consumers. Finally, the technical and administrative capacity of consumer organisations in Turkey will be strengthened through the project.   

Ambassador Christian Berger, Head of Delegation of the European Union, said in his opening speech: "Modern EU consumer policy aims to safeguard consumer rights within the single market while helping to resolve disputes with traders fast and efficiently. Turkey, through the Customs Union established in 1995, is a part of the EU Single Market in terms of products. Turkey's progress in achieving higher levels of consumer protection would benefit both the EU and Turkey while creating a level playing field for all economic operators. I am happy to see how our technical cooperation and dialogue on economic matters become visible in projects like this and how these enhance our common agenda. "



Technical Assistance for Strengthening Consumer Protection


Beneficiary: The Ministry of Customs and Trade

Total Budget: € 2,000,000

EU Budget: € 1,800,000

Duration: 2 years

Overall Objective: To achieve a better functioning consumer protection, considering all elements of the system in line with EU acquis and EU Member States' best practices

Specific Objective: To increase the efficiency of the consumer protection system through improved enforcement, better communication and increased awareness levels among key stakeholders.

Main activities: Implementation of a Public Information Campaign; Promoting Effectiveness and Practicality for Consumer Arbitration Committees; Transforming Consumer Arbitration System to a Regulatory Instrument in Turkey ( transforming alternative dispute resolution entities towards a regulatory nature so that their decisions can become collective and guiding sources for stakeholders); Public consultancy activities to promote a new Consumer Policy; Increasing Trader Awareness and Boosting the Capacity of Consumer Organisations.

Type of activities: Surveys, campaigns, workshops, seminars, assessment reports, trainings, study visits. 



For further information, please contact the Delegation:

Ela Yazıcı İnan- Sector Manager

T +90 312 459 87 00


Miray Akdağ -  Press and Information Officer

M +90 532 624 93 56  / T +90 312 459 88 77